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What should you do if you purchase a defective product?

On Behalf of | Mar 28, 2022 | Class Actions

A defective product is one that, due to a design or other malfunction, creates an unreasonable risk of harm when someone uses the product as intended. Defective products can cause illness and injury, such as in the case of toys that become a choking hazard when small parts fall off.

Here are some things that you should do if you purchase a defective product.

Stop using the product

If you notice something dangerous about an item, stop using the item immediately and store it someplace where children and pets are unable to get to the product. You will want to keep the product, but cease use of it as soon as possible.

Find your receipts

Check to see if you have not yet thrown out receipts and other information pertaining to the product. If you have not, keep them in a safe place so that you have proof of when and where you purchased the item. Other documents that pertain to the item may include consumer warranty and maintenance invoices.

Seek further information

It is also a good idea to go online, search for reviews of the product, and see if anyone else has had an issue with the product in question. This will give you an idea of what you might be dealing with in the long run. This also gives you a chance to warn others who purchased the product of its suspected dangers.

If you think you are in possession of a defective product, it is wise to know what to do to prevent further harm and to potentially seek compensation.